Refund and cancellation policy

1. Plans and pricing

DriveSmart Theory works in three tiers. Every new account starts with a 7-day free trial beginning at sign-up: up to 15 flashcards a day across both countries, up to 5 road-sign unlocks per category, one 10-question sample practice exam, revision within the trial’s question set, and a study streak with an overall percentage. No payment is required for the trial itself.

After the trial ends, the account moves permanently to Basic Free at no cost: the 10-question sample exam stays replayable indefinitely, already-unlocked road signs stay unlocked, and your streak and percentage are kept — but the daily flashcard allowance stops, no further sign unlocks are possible, and hazard perception, audio and offline access are not included.

The optional Premium subscription costs £4.99 per month or £24.99 per year and unlocks the full question bank with unlimited practice, the complete road-sign library, full-length mock exams (UK 50 questions / Ireland 40 questions) with unlimited retakes, hazard-perception preparation, smart revision, full progress statistics, audio and offline access where supported. Premium renews automatically until cancelled. The price, billing period and renewal terms are shown on the plan screen and again at checkout before any payment is taken.

2. Automatic renewal

Premium renews automatically at the end of each billing period at the same price, until you cancel. We do not charge hidden fees, and any price change would be notified before it applies to you.

3. How to cancel

Open Settings, choose “Manage billing”, and cancel in the billing portal. Cancellation is immediate in effect on future charges: no further payments are taken, and your Premium access continues until the end of the period you have already paid for. After that your account returns to the Basic Free tier — your study progress is kept.

4. Changing plan

You can switch between monthly and annual billing in the billing portal. Switching takes effect immediately and the amount is adjusted pro rata against what you have already paid.

5. Refunds

Premium is a digital service delivered immediately, so payments already taken are generally non-refundable. We will refund you where the law requires it, or where the service was not supplied as described — for example a duplicate charge, a technical failure that prevented you from using Premium, or a renewal charged after a valid cancellation.

Consumers in the UK, Ireland and the EU have a 14-day right to withdraw from a distance contract. By starting Premium you ask for immediate access; if you then withdraw within 14 days, we may keep a proportionate amount for the period you had access and refund the rest.

6. Requesting a refund

Email drivesmart@ruhamadigital.com with the email address on your account and the date of the charge, or write to Ruhama Digital Design Agency, 27, The Meadows, Flat 2, Triq Alka, Pawl il-Bahar, SPB 02, Malta. We aim to reply within 5 working days. Approved refunds are returned to the original payment method, usually within 5–10 working days depending on your bank.

7. Failed payments

If a renewal payment fails, Stripe may retry it. Premium may pause until payment succeeds, and if payment is not completed the subscription is cancelled. Your account and study progress remain available on the Basic Free tier.